Q1: Has the quality of your products been approved by third-party laboratories?
Answer: Yes, all products have been strictly tested by our quality control, quality assurance confirmed and approved by third-party laboratories in China, the United States, Canada, Germany, Britain, Italy, France and other countries/regions. If you choose us, we will guarantee to provide you with quality products.
Q2: Can I get samples?
Answer: Of course you can. For most products, we can provide you with free samples, and the shipping costs should be borne by you. We also accept small quantities of 10g, 100g and 1kg orders to evaluate your quality of our products.
Q3: How to place an order for your product?
Answer: First let us know your requirements or applications. Secondly, we quote according to your request or our suggestion. Third, the customer confirms the samples and deposits for the formal order. We can offer discounts for large orders.
Q4: How do you deal with quality complaints?
Answer: First of all, our quality control department will strictly inspect our export products through HPLC, UV, GC, TLC, etc., in order to reduce quality problems to nearly zero. If it is the actual quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q5: Do you have any transshipment policy?
Answer: If the package is lost, we will provide good after-sales service and re-shipment policy. Long-term cooperation with customers has brought huge benefits. We always take extra care in product packaging, even if they try to do this, our customers will confirm this. Sometimes they are found without help. However, despite our best efforts, it is still possible to grab a small number of packages. In this case, we guarantee that it can be returned for free to establish a long-term relationship.
If you have any questions, you are welcome to visit us at any time.